Sustainable Talent is partnering with Healing Hands of Newtown, a boutique-style laser and wellness spa located in the heart of historic Newtown, to grow their team!
As a part-time Front Desk Receptionist at Healing Hands of Newtown, you will be the initial point of contact for clients.
Your role will involve providing exceptional customer service, managing appointments, and supporting the wellness Spa's daily operations.
Position: Part-time Receptionist
Location: Healing Hands of Newtown, historic Newtown
Schedule: Fridays from 9:00 AM to 5:00 PM, Saturdays from 10:00 AM to 4:00 PM
Hourly Rate: $15/hour
Responsibilities:
Greet clients warmly, answer phone calls, and respond to emails promptly, providing information about services, pricing, and appointment availability.
Efficiently manage the appointment book, schedule and confirm appointments, and coordinate with service providers to ensure smooth scheduling.
Attend to clients' needs, provide information about services, and address any concerns or queries with professionalism and empathy.
Handle cash, credit card transactions, and manage billing accurately, ensuring proper documentation and adherence to salon policies.
Assist in maintaining a tidy reception area, manage inventory of retail products, and perform basic administrative tasks such as filing, data entry, and managing salon records.
Collaborate closely with the salon staff to ensure efficient operations and a seamless client experience.
Uphold salon policies and procedures, including safety protocols and confidentiality guidelines.
Requirements:
Previous experience in a customer-facing role, preferably in a salon, spa, or hospitality industry.
Strong communication and interpersonal skills with a friendly and professional demeanor.
Proficiency in computer systems and scheduling software.
Ability to multitask efficiently in a fast-paced environment.
Exceptional organizational skills and attention to detail.
Preferred Qualifications:
Knowledge of salon services, beauty products, and wellness treatments.
Experience with appointment scheduling software or salon management systems.
Understanding of basic administrative tasks and procedures.
Sustainable Talent is a M/F+, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.
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