Data Migration Team Lead - North America

Would you like to create the future of a product used by thousands of businesses and millions of consumers? Phorest Salon Software powers almost 10,000 hair and beauty salons in the UK, Ireland, Germany, Australia, Finland, the Netherlands, USA and Canada and the platform processes 7 million appointments a month for hair and beauty consumers.
Phorest is the number 1 salon software brand for premium independent salons in those markets and our next goal is to become a platform upon which other companies can build applications for premium salons.
Our system touches every point of the salon experience.
We have the in-salon software desktop application, Phorest Go (the native staff application), online bookings website for salons, and custom native apps per salon.
In a typical month, Phorest processes 3 million appointments and we send over 3 million SMS and 4 million emails.
We process 200k online bookings per month and over 150 custom built white label native apps.
The Opportunity This role is focused on providing both technical expertise and exceptional customer service for our North American clients.
You'll be a part of the dynamic Customer Success Team at Phorest Salon Software, contributing to our clients' successful onboarding journey.
You will be responsible for taking the lead, planning and executing data migrations of new top-tier customers to the Phorest platform.
You'll be joining a team that values technical expertise and exceptional customer service.
This role offers the opportunity to develop both your technical and interpersonal skills, directly impacting our clients' success and satisfaction.
What You’ll Do Lead our Data Migration Team & report back to the Head of CS in region Work closely with clients to understand their data migration needs and timelines.
Develop and execute comprehensive data migration plans, ensuring data integrity and accuracy.
Provide ongoing support and guidance to clients, including problem resolution.
Collaborate with the development team to refine and improve the data migration process.
Plan and manage complex data migrations, particularly for premium clients.
Analyze customer needs in collaboration with our data migration analyst, identifying process gaps.
Work cross-functionally with sales, customer success, and product teams to deliver a seamless client experience.
What We’re Looking For Bachelor's degree in Computer Science, Information Systems, or a related field.
Minimum 3+ years of experience in data migration, data analysis, or a related field.
Minimum 2+ years of leading and coaching a team A problem solver who loves technical challenges to deliver customer value Strong technical skills with proficiency in SQL and other databases.
Strong understanding of programming and scripting languages like python.
Exceptional written and verbal communication skills.
Excellent customer service skills with a comfortable client-facing demeanor Personal Attributes Flexibility to work outside core hours for large client migrations.
Self-starter with the initiative to tackle tasks proactively.
Effective problem-solving skills.
Strong attention to detail.
Ability to manage multiple projects simultaneously.
Proactive in planning and managing larger-scale migrations to mitigate risk.
Benefits Phorest currently offers a range of fully employer-paid benefits, including Medical, Dental, Life, AD&D, Short Term Disability, an EAP, and wellness perks.
Employees also have access to optional extras, such as a 401(k) and a range of upgraded insurance options.
Career development is important to us.
We have our own in-house Learning and Development team and many online resources like LinkedIn learning.
We like to have fun, build camaraderie through regular social events.
Phorest also encourages Employee Resource Groups, you will have the opportunity to join or champion a club, society, or group.
Phorest is an equal opportunities employer and we value diversity at our company.
Phorest does not discriminate on the basis of race, colour, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other category protected by law.
Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box.
So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch.
We'd love to chat and see if you could be a great fit.