Supervise and monitor community staff toward achieving the financial and operational goals of the Madison community.
Role Responsibilities:
• Oversee community presentation; including office, model units, vacant units, community grounds, and amenities while maintaining a high level of customer service.
• Maintain occupancy, set rental rates, manage vacancy and strive to meet budget expectations along with metric goals set on a weekly, monthly and annual basis.
• Create and maintain annual budget; analyze variances and control expenses to meet goals.
Work with Service Director to maintain the community’s needs and comply with goals and standards set by Madison.
• Oversee marketing and familiarize with competitors to maximize marketing and advertising potential.
• Create a sense of community with staff and residents to ensure customer satisfaction and resident retention.
• Maintain vendor relationships and establish good business practices amongst the community and portfolio.
• Oversee job duties of staff; set goals, monitor performance, motivate and adhere to policies while creating a sense of teamwork and community.
• Follow policies relating to but not limited to fair housing, OSHA and safety standards set by Madison Apartment Group.
• In case of emergency, must be available and accessible to community at all hours.
Qualifications:
• College Degree preferred and/or 5-7 years property management experience
• Previous experience with customer service, sales, finance, and/or management
• Demonstrated budgeting skills and the ability to read and analyze profit and loss reports
• Excellent customer service skills and ability to work with all levels of employees
• Ability to perform in a busy, changing, multi-tasking work environment
• Proficiency in Microsoft Office- Excel, Word
• Excellent communication and verbal skills
• Ability to maintain a flexible, 7 day a week schedule, which may include weekends and/or holidays
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